You have 14 calendar days from the day the package was delivered to your address. You do not need to provide any reason, but you must comply with the following:
In the event of receiving a damaged package, do not accept it, file a claim with the carrier, reject the delivery note, and keep it for your claim, notifying Winkle immediately.
Our products are always packed in a doypack or bag with a sealed protector, which must always be intact at the time of delivery.
As a general rule, the warranty is 3 years for individuals and 6 months for professionals and companies.
The warranty covers all products against possible manufacturing defects. It does not cover breakages or damage caused by mishandling or misuse.
We reserve the right to verify misuse or incorrect handling. If you discover any defect during the warranty period of a product, you must notify us in writing as soon as possible, preferably before the first six months of use since the receipt of the order have elapsed.
However, the warranty periods may vary depending on the type of items, manufacturers, and promotions available at the time of purchase.