You have 14 calendar days from the day the package was delivered to your address. You do not need to give any reason, but you must comply with the following: Send communication of withdrawal to Winkle by email or telephone, always within those 14 days. Return the products in the condition in which you received them, without signs of use or damaged packaging, otherwise they will suffer a depreciation when assessing your refund.
At Winkle we offer free shipping costs as long as the amount of the purchase is equal to or greater than 40 Euros.
At Winkle, we offer local pickup at our logistics warehouse located at Pol. Ind. Montalvo III, C. Primera, 8, 37188 Carbajosa de la Sagrada, Salamanca, Spain. If you have any questions about this local pickup method, you can contact us by sending an email to [email protected].
Winkle guarantees delivery of your order within the time indicated, depending on the geographical area or service chosen, provided that the products are in stock. The shipping cost varies depending on the transport service chosen and the location of the destination and can be consulted at any time during the purchase process on the website and in any case by contacting our sales representatives. Orders received on Saturdays, Sundays and holidays will be considered received on the first working day following the same.